Client Services Administrator

Join our Science and Animal Studies team and provide high quality customer service and administrative support to students and staff.

About the role

The Client Support Administrator provides professional, high-quality customer service and administrative support within the Faculty of Health, Community & Animals, working specifically as part of the Science and Animal Studies department. This role acts as a first point of contact for students, clients and stakeholders, delivers accurate student administration services, and supports program delivery and faculty operations. The position works collaboratively with teaching and business support staff and provides cross-faculty coverage during peak periods to ensure continuity of client services.

Key Responsibilities

• Provide professional, accurate customer service and information at all points of contact, including front-of-house services on a rotational basis
• Deliver administrative support to facilitate the effective development and delivery of programs, ensuring processes align with organisational policies and procedures
• Provide student administration services using the student management system, including enrolments, results entry, course exits, withdrawals, fees and award administration
• Prepare and maintain documentation, records, reports, databases and correspondence to support faculty operations
• Support student data and financial reporting, including invoicing and administrative support for practical placements and commercial operations
• Liaise with students, teaching staff, employers and internal stakeholders regarding attendance, timetable changes, appointments and general enquiries
• Assist with quality, compliance and audit activities, and escalate client feedback or issues as required

About You

• Experience providing administrative support and high-quality customer service in a professional environment
• Ability to work effectively as part of the Science and Animal Studies department within a broader faculty setting
• Strong interpersonal, verbal and written communication skills
• Well developed organisational and time management skills with the ability to meet deadlines
• Ability to work collaboratively within a team and provide support during peak periods
• Sound judgement, initiative and problem-solving skills in an administrative role
• Proficiency in Microsoft Office applications for documentation, reporting and data management

Qualifications / Requirements

• Relevant qualification in Business or Office Administration, or an equivalent combination of training and experience
• Ability to work across multiple campuses as required
• Capacity to comply with child safety standards, legislative requirements and organisational policies

Why work with us?

At Box Hill Institute, we offer a supportive and rewarding work environment with benefits that are designed to help you thrive both professionally and personally:

• Flexible work arrangements 
• On-site parking
• Generous leave options such as Emergency response leave and up to 16 weeks paid Parental Leave
• Health & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Unique campus experiences to support student learning
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Tina Tang via T.Tang@boxhill.edu.au

Applications close: 5:00pm, Friday 8^th May 2026

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.